Hearing Australia does not perform cochlear implant evaluation and surgery, however we have a close relationship with cochlear implant clinics around Australia and provide a number of support services: 

Maintenance and replacement parts. Hearing Australia covers the cost of speech processor repairs and replacement parts for all clients who are eligible for the Australian Government Hearing Services Program. 

Speech processor upgrades and replacements for eligible clients under 26 years of age.  

Hearing Australia also provides a number of other services for cochlear implantees including hearing tests and hearing aid fitting for the ear that does not use a cochlear implant, remote microphone systems when clinically indicated and communication training for adult clients. 

How do I obtain replacement parts? 

We have a telephone service for requesting replacement parts for most speech processors. You can call us on 1800 131 339. Or you can click here to order replacement parts online.   

You can also request replacement parts via the Cochlear Implant client order form. To help us provide you with the correct parts, please keep a note of details such as the length of cables, magnet strength and colours you or your child use. 

Speech processor repairs are managed through your cochlear implant clinic.   

You can also find out more about cochlear implants for children in our Choices book.