What to expect from our screening services
Hearing Australia offers free* 15-minute hearing checks for adults on-board our fleet of Hearing Australia buses and at local hearing screening events across the country.
Our hearing checks are conducted by our friendly community teams and usually take just 15 minutes. Our team are on-hand to guide you through any further steps you may need to take to manage your hearing.
At our hearing checks you can:
- Receive a free* 15-minute hearing check.
- Speak with our friendly staff about good hearing health.
- Find information on a range of common hearing issues.
What to expect in your first appointment
At your first appointment, your clinician will conduct a comprehensive hearing assessment.
This includes a review of your ears to make sure your ear drums look healthy and to make sure there isn’t anything blocking sounds from reaching your eardrum, like too much wax. They will also ask about your medical history, lifestyle, and hearing needs.
Your clinician will explain your assessment results and provide you with a copy to take home. If you have hearing loss, your clinician will make a recommendation based on your hearing needs and will discuss our range of solutions that you might benefit from, including hearing aids. You also have the option to try before you buy^ and get to road test a hearing aid to experience the difference in your hearing.
If you don’t have hearing loss, you will be provided with strategies and tactics to help keep your hearing healthy. If you have any questions relating to your assessment, your clinician will be happy to answer them.
You are more than welcome to bring a friend or family member along to your appointment if you wish. Bringing a loved one to your appointment can help in the decision-making process and support you on your hearing journey.
What to expect in your follow up appointment
If you’ve chosen hearing aids, we’ll see you again in a couple of weeks for your follow up appointment where we will check your hearing aids and answer any questions you might have.
What to expect in your annual review appointment?
As a Hearing Australia client, we’ll get to know you and your lifestyle so we can provide a hearing solution that best fits you and your family’s needs. We continue to evolve and change with you.
At this 40-minute annual check in, we chat with you about your lifestyle and hearing goals, help you find a hearing solution, look at your next steps and offer ongoing support. This is your Hearing Care Plan. It’s all about how we can help you enhance and improve your overall hearing health. We may conduct tests, adjust your hearing aid if needed, and provide communication strategies. Finally, we schedule a follow-up appointment in 12 months.
Specialist Hearing Services - Complex Communication Needs
We’re the sole provider of services for adults with complex hearing and communication needs. This includes adults with severe or profound hearing loss, significant visual impairment in addition to hearing loss, and other disabilities that heighten communication difficulty.
What is covered?
The government provides funding exclusively to Hearing Australia to provide additional assistance to clients with complex communications needs**. Products and services for these clients are provided at no charge and include the following:
- comprehensive assessment of hearing and communications needs
- specialist advice on making the most of hearing ability
- a personalised program to improve listening and communication in daily life
- access to higher level technology
- devices in addition to hearing aids
- ongoing program of services and support
Who provides these services?
Hearing Australia's specialist audiologists provide these services. Our specialist audiologists have undertaken extensive training and have experience in complex rehabilitation audiology.
To access Specialist Hearing Services at Hearing Australia, contact us to discuss with one of our friendly team members.
We also offer telehealth services
Hearing Australia offers Telehealth which allows you to have an appointment with your hearing specialist via telephone or video call at a place that is convenient for you.
* Only 15-minute hearing checks are free. Other services may attract charges/fees or may be subsidised for those eligible under the Australian Government Hearing Services Program, to which conditions apply. A hearing check is a screening that helps identify people that may have hearing loss.
^'Try before you buy' hearing aid trials are available for a two-week period. Model and style of hearing aid is subject to recommendation by clinicians. Completion of a hearing assessment with Hearing Australia is required before fitting. Hearing assessment and other services may incur a fee depending on eligibility. Failure to return the hearing device after trial may incur a fee. Payment details are securely captured and deleted upon trial completion. Conditions apply under the Australian Government Hearing Services Program.
**Conditions apply to clients under the Australian Government Hearing Services Program.
