Hearing Australia’s values in action: Discover our guiding principles

Our values are not just words; they shape our actions and interactions with our clients, colleagues, and the communities we serve. As a purpose-driven organisation, our values define who we are and how we approach our mission to provide life-changing hearing solutions. Here, we hear from some of our people who embody these values at Hearing Australia.

Doing what’s right

From prevention and early intervention to research and innovation, everything we do is focused on providing high-quality, accessible and affordable hearing services. 

This means we have a responsibility, a great privilege and an incredible opportunity to do what’s right for those who need us. 

Sandeep Babbar, Head of Applications, Macquarie Park - “Doing what's right is a value that reflects our integrity and it also supports ethical behaviour. So, it's all about doing what’s right for the communities we serve, for our clients and for our employees.”

Rheanna Beer, Clinical Community Advisor, Tasmania - “Hearing Australia is so active in working in communities, not just First Nations but across the entire country. We have recruited community hearing advisors who go into the community and advocate for hearing health. They encourage everyone to get their hearing checked - whether it’s at a pharmacy after they’ve had a vaccination or at a community event. It’s about actively promoting hearing awareness.”

Working as one

We believe collaboration and teamwork are essential for success. When our people come together, incredible things happen. By working as one, we support each other and find innovative solutions to provide the best possible care.

Victoria Renshaw, Centre Manager, Perth - “Even though I'm not directly supporting clients with hearing and hearing aids, what I do still enables everybody around me to do their job to the best of their ability in order to give the best outcome to all of these people.”

Sandeep Babbar, Head of Applications, Macquarie Park - “We all show up as one for one purpose and for one cause. That means we don't have individual goals; we have collective goals, and there's collective effort to work towards a purpose. This value also recognises the diverse strengths and perspectives that everyone brings to the table to move forward in a harmonious way.”

Making our clients' day

From small moments of connection to life-changing experiences, everything we do is centred on improving our clients’ lives. We are committed to making our client’s day by understanding and meeting their needs, as well as creating a welcoming, safe and comfortable environment.

Sandeep Babbar, Head of Applications, Macquarie Park - “ We strive to provide excellent services so everyone who walks through our doors feels like they've been cared for. We’re a trusted brand because of our client-first approach.”

Rheanna Beer, Clinical Community Advisor, Tasmania - “The work Hearing Australia does specifically in First Nations communities is absolutely empowering. They are just so prominent and active, and it’s really incredible to be part of that.”

Madeleine Pearson, Clinical Operations Manager, Northern Territory - “One of our values is ‘making our clients' day’, but it’s about making each other’s day, too. Everyone works together to create a great workforce that we’re excited to keep coming back to. It’s powerful to be able to make a difference in someone’s life, so we all want to support each other to provide what the community needs.” 

And something that really matters to us...

Our diverse and inclusive culture. In an ever-changing world, we know that embracing and celebrating differences is essential to providing quality hearing services for all Australians. That’s why we’re committed to creating an environment where everyone feels valued and respected regardless of their background, identity or experiences.

Rheanna Beer, Clinical Community Advisor, Tasmania - “Being a young Aboriginal woman, coming into a welcoming workplace with such strong values around diversity and inclusion was amazing. I also think Hearing Australia is leading the way with cultural safety. I’ve been involved in developing our Reconciliation Action Plan. The goals we’ve set in our RAP might be high, but we should be aiming high, and it’s exciting to see that we’re actively persisting for change.”

Sandeep Babbar, Head of Applications, Macquarie Park - “We have a very diverse workforce, even within our IT department. There is representation across the board of different countries and different cultural backgrounds. But there's not just diversity in who we are or where we come from; there’s also diversity of thought that exists within the teams as well. Because we don’t all think the same, right? Diversity of thought is there on top of the diversity and inclusion policies we have in place, and you can see it when you visit Hearing Australia’s head office.”